Hiab expands its spare parts offering

Hiab expands its spare parts offering so every customer finds a solution tailored to their needs, with the introduction of Red Parts and Exchange Parts to complement Original Parts.

Hiab, part of Cargotec, expands its spare parts offering so every customer finds a solution tailored to their needs, with the introduction of Red Parts and Exchange Parts to complement Original Parts.

“We want to offer all customers spare parts priced right for their equipment, regardless of age and condition. We have therefore complemented our Original Parts with Red Parts and Exchange Parts that present a compelling value proposition for customers with ageing units, characterised by limited remaining lifespan and low utilisation levels. The new spare parts portfolio will provide more customers with peace of mind, as its usage helps provide safe operations and reliable performance,” says Michael Bruninx, Senior Vice President, Services, Hiab.

Red Parts is a cost-effective quality alternative to Original Parts, ideal for equipment in the latter part of its lifespan. Through the Exchange Parts programme, customers can return used components and obtain replacement parts at a lower price than a new standard Original Part. “With these new introductions, we anticipate a growth in our parts market share. This enhanced offering complements our flagship Original Parts, which continue to deliver industry-leading performance and quality. Good maintenance and utilising Hiab’s Original Spare Parts is the best way to advance a circular economy. Now, we're expanding these efforts by introducing new, appealing spare parts alternatives for prolonging the operational lifespan of older Hiab equipment.”

Red Parts components have equivalent performance specifications to Original Parts but can have a shorter lifespan without compromising quality or safety. It is a portfolio of cost-effective parts suited for the maintenance and repair of equipment nearing the end of its first usage cycle. The new offer helps customers operate their older Hiab equipment efficiently and safely at a lower cost. The Red Parts offering is being launched with engine components for truck mounted forklifts and will be expanded to cover more equipment brands and component types during 2024.

To improve circularity and avoid potential safety and quality issues caused by repairs of items like large cylinders, Hiab has launched the Exchange Parts programme. When a customer returns a used part they will receive a compatible, exchange component at a lower price than an Original Part. Exchange Parts components have the equivalent specifications to the Original Parts, so there is no compromise on quality or safety. Returned parts are recycled, remanufactured or properly disposed of by Hiab.

Original Parts remains the spare parts flagship offering from Hiab, recommended for the longest lifetime and to maximise performance. These parts are required for equipment under warranty and assets that are in daily operation. All Hiab Spare Parts have a 12-month warranty to provide customers with peace of mind.