Home \ International \ Hiab launches the "total service solution"
Hiab launches the "total service solution"
03/10/2022
Pubblicato da Liliana Rebaglia
Hiab, part of Cargotec, launches HiPerform, intelligent solutions for optimised performance.
HiPerform uses intelligent solutions and remote services to optimise equipment performance, uptime and safe operation. Hiab’s market-leading number of connected units has helped the company to develop unique insights and solutions for the total offering that comprises Hiab HiConnect, Hiab Uptime and Hiab ProCare providing connectivity, real-time monitoring and diagnostics, as well as tailored service agreements.
Hiab HiConnect is a connected solution that gives the customer access to real-time insights about the condition of their equipment, to help them to further increase efficiency, productivity and operator safety. Customers can monitor status, plan service and improve operation from whole fleets down to single units. Hiab HiConnect is available in two levels: HiConnect Insights and HiConnect Premium.
Hiab Uptime comprises real-time remote monitoring and diagnostics. Equipment with Hiab Uptime is connected to Hiab’s Remote Monitoring Center that can detect critical alerts. When an alert is detected, Hiab immediately informs the designated point of contact to enable the fastest time-to-fix available in the market. Every month, Hiab delivers a report with a summary of all the monitoring and remote support activities taken, as well as recommendations based on the equipment status, performance and safety. Hiab continues to invest in this area, developing further remote and predictive insights. Hiab Uptime is currently available in selected markets only.
Hiab ProCare is a flexible, multilevel service contract. With scheduled and proactive maintenance, equipment retains the high quality which was invested in from the start. Equipment covered by Hiab Uptime has the possibility to be monitored in real-time by engineers at the Hiab Remote Monitoring Center. If they identify any technical, safety or operational issues, they will contact the customer to resolve the problem. Customers will also receive a monthly report based on the equipment status, performance and safety, complete with our recommendations. Hiab ProCare is available in three service levels: Total R&M, Essential, and Extended Warranty.
Rory Pedd, Vice President, Sales & Product Management, Hiab comments: “Our new HiPerform offering provides our customers with the daily insights, maintenance and care for their equipment. The customer relationship doesn’t stop at the point of delivery, with HiPerform, we work with customers and their equipment to ensure optimal performance and safety at every point in its use. With tailored performance reports and insights, our customers can easily identify how to best maximise the use of their equipment and the job at hand to further keep their promises to deliver on time, every time.”
“Hiab’s strategy is to continue to lead the digitalisation of the load handling industry. We want our customers to experience the highest uptime, the safest operations and the best productivity. To fulfil this, we will continue to invest in digitalisation to support our customer needs, to support our service partners and to be the leading solution provider,” says Michael Bruninx, Senior Vice President, Services, Hiab. He adds: “Hiab HiPerform is the overall portfolio of exciting digital solutions like HiConnect, Hiab ProCare, Hiab Uptime and the Hiab Simulator. We established the Hiab Customer Experience and Remote Monitoring Center to perform diagnostics, monitoring and services remotely. Our customers benefit from our large connected installed base which enables us to develop market-leading solutions in the HiPerform offer based on artificial intelligence, advanced data science and analytics.”
In Q4 2022, Hiab will launch Hiab Simulator to more markets to support customers with the fastest, less costly, most effective training solution for onboarding new operators and to further enhance operator performance.
Ultime notizie di Hiab Italia
Logistics
15/05/2024
Hiab expands its spare parts offering
Hiab expands its spare parts offering so every customer find...
Lifting
01/03/2024
Two significant orders for Hiab equipment in the US
A national home improvement chain has ordered MOFFETT truck...
Lifting
21/11/2023
Hiab announces the HiPerform suite of smart solutions
Hiab announces the HiPerform suite of smart solutions to max...
Lifting
16/11/2023
Hiab launches two new MULTILIFT hooklifts
Hiab presents the versatile heavy-duty MULTILIFT Ultima 28Z...
Lifting
23/05/2023
Hiab: manufacturing agreement with Dalian Shidao Industry
Hiab, part of Cargotec, announces that it has entered into a...
Lifting
24/02/2023
The new EFFER iQ.950 HP crane
Hiab, part of Cargotec, launches EFFER iQ.950 HP, a 90 tonne...
Altri International
International
17/05/2024
Volvo CE has taken a 22% ownership stake in VizaLogix
Volvo CE has taken a 22% ownership stake in VizaLogix, a US-...
International
17/05/2024
Manitowoc donates crane simulator to IUOE’s training center in Texas
• Manitowoc has provided cranes and technical support to eve...
International
16/05/2024
Boulard TP banks on Liebherr Crawler Dozers
Once again, this year France was home to the biggest motorcy...
International
16/05/2024
Sinoboom marks South American milestone with opening of Brazil subsidiary
Over 100 Brazilian rental company customers attended the con...
International
15/05/2024
Hiab expands its spare parts offering
Hiab expands its spare parts offering so every customer find...
International
15/05/2024
Second wind farm with Herrenknecht OFD technology
Herrenknecht's Offshore Foundation Drilling (OFD) technology...